FAQ's

  • How long does shipping take?

Orders are processed Monday through to Friday, (excluding holidays) and are usually shipped to you within 2 working days. I will email you a notification that your order has been posted out along with tracking number.

 

  • Can I cancel my order?

Yes  - until I send you the shipment email you can cancel or amend the order, no problem. Once packaged up and sent then no cancellation is possible. 

 

  • Can I change my order?

Yes  - until I send you the shipment email you can cancel or amend the order, no problem. Once packaged up and sent then no cancellation is possible

 

  • Can I track the delivery of my order?

I will send you a tracking number from the courier/ post office once item is on the way. The package will have to be signed for on receipt.

 

  • Damaged goods?

If you receive the print in a damaged condition, please photograph the box/ packaging and the damage and email me and I will sort out a replacement item ASAP.

 

  • Returns Policy

You have 14 days  to return unwanted items, unfortunately we can’t offer you a refund or exchange after this time. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. when you receive the refund, the cost of original shipping will be deducted from your refund.

  • Frames

All prints are ready for you to fit to a frame of your choosing. If you purchase a print with a mount, the mount size is on a sticker on the back, this indicates the size for the frame you need, frames are usually sold "to fit image size" this image size would be the mount size in this case. The sizes I use are standard frame sizes so you shouldn't need a custom sized frame. I currently don't supply with frames as there is a massive choice of colours, finishes and materials, too many for me to hold in stock. A typical frame costs between £10 - £40 maybe more but it depends on your choice of materials and external sizes.

Please contact me via the contact page if you have any other questions